Return Policy & Instructions
Easy 14-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Magnetus Chess within 14 days of delivery, subject to the
1. Fill Out the Contact Us Form
Get an RMA (Return Merchandise Authorization) Number by filling out the Contact Us form found at the top and bottom of the website through a link, or by contacting us by email.
2. Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
3. Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Please read conditions below. If all conditions are not met, Magnetus Chess reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material. Magnetus Chess can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective or damaged items will be exchanged for the same model. If it is a piece, in most cases, a picture of the damaged item will suffice, and we will ship a replacement free of charge. If a set is replaced, we will refund the customer’s shipping charges to ship back the item or provide a prepaid label. Our quality control is very stringent, so we expect that in most cases damage may occur during transit due to severe damage of the packaging. If the shipping box arrives damaged, please take a picture of it so that Magnetus Chess can file an insurance claim with the mailing company. Regardless, we will exchange the item(s) as soon as we receive the damaged item(s).
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Magnetus Chess is not responsible for items left in returned merchandise. Magnetus Chess is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.